Managed IT Services and IT Outsourcing
Service desk, device management, monitoring, patching and backup run by one accountable team under agreed service levels.
Managed IT services means handing the day-to-day running of your IT, including user support, computers and servers, network, backups and security updates, to an external expert team under a contract that defines scope and service levels. Unlike calling a technician when something breaks, the managed model is proactive: systems are monitored, maintained and improved before problems reach users.
Who it is for
Small and mid-sized companies without a dedicated IT department, firms whose single IT person needs backup, multi-branch businesses, hybrid teams, and organisations with in-house IT that want extra capacity through a co-managed model.
What we deliver
- Service desk with ticket tracking, remote support and on-site visits on both sides of Istanbul.
- Device and user management, including encryption, software deployment and structured onboarding and offboarding.
- Remote monitoring and management of servers, network devices and endpoints.
- Patch management tested on a pilot group and deployed in planned windows.
- Backup and recovery based on the 3-2-1 rule, with RPO and RTO targets and regular restore tests.
- Security basics such as EDR, MFA and email security, plus inventory, licence and vendor management and periodic reports.
Service levels and transition
Requests are classified by impact and urgency, and response and resolution targets for each class are agreed with you and written into the contract. Transition follows discovery, scoping, takeover, stabilisation and continuous improvement, with admin credentials and documentation always remaining your property. Racurity delivers the infrastructure of expert solution partners under one point of contact, working alongside the Pedante Bilişim teams that manage your website, email and marketing technology.
Frequently asked questions
Can we use managed IT if we already have IT staff?
Yes. In a co-managed model your team focuses on internal priorities while we take on monitoring, patching, backup checks, out-of-hours support or security.
How are service levels defined?
Requests are grouped by impact and urgency, and targets for each group are agreed with you based on your working hours and critical systems.
Contact
Head office: Ataşehir, Istanbul. We work in person across Istanbul and online with clients all over Türkiye and abroad. Message us on WhatsApp (+90 551 044 08 69) or email ekip@racoun.com.
