As companies grow, IT stops being a side task for the colleague who is good with computers. This guide compares three ways to run IT. An in-house team offers proximity and knowledge of the business, but one person rarely has depth across network, servers, cloud, security and licensing, and knowledge can depend on a single individual. Fully outsourced managed IT gives access to several specialisms under one contract, predictable costs and continuity, but it needs a well-defined agreement. A co-managed model combines an internal IT lead with an external team for monitoring, security, out-of-hours support or project capacity.
The guide lists questions to ask before deciding: number of users and locations, critical systems, working hours, compliance duties and growth plans. It explains how to compare costs fairly, including downtime, and how to read an SLA by separating priority classes, response and resolution targets, support hours, exclusions and reporting. It closes with contract essentials, such as ownership of admin credentials and documentation, and a checklist for changing providers safely.
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