For most PVC window companies the real challenge is not finding demand but handling it well. This guide walks through the journey from the first call to a signed order. Start with a short intake script that asks how many windows are involved, which floor the flat is on and when the customer wants the job done. Use a photo and measurement upload form on your website to pre-qualify requests, so survey teams only visit serious leads.
Group survey appointments by district to save travel time across Istanbul, and send customers a brief WhatsApp message with the team’s name and arrival window. Present quotes as clear options that list the profile, glazing, accessories and installation scope, rather than a single total. Treat installation day as content day: with permission, record short before-and-after clips without showing addresses or personal belongings.
Ask for a Google review a day or two after installation with a personal message, and never offer incentives or fake reviews. Prepare for the autumn peak in late summer with seasonal content and ready campaigns, and keep in touch with past customers only when you have consent and a valid commercial messaging registration.
Talk to Racoun: we are based in Istanbul and work with brands across Türkiye. Message us on WhatsApp or email ekip@racoun.com.
