“Blocked” has two meanings for a virtual POS. The first is the normal settlement hold defined in your contract, when funds reach your account after an agreed period. The second is a risk-based restriction, when the provider holds funds longer, disables some transaction types or suspends the merchant account.
- High chargeback or refund rates
- Sudden, unexplained volume spikes
- Selling products outside the declared activity or letting others use your POS
- Prohibited or restricted categories
- Suspicious transaction patterns and payments without 3D Secure
- Missing documents or late and undelivered orders
If blocked, contact the provider in writing, supply invoices and delivery proof, explain volume changes and fix the root cause. Prevention means accurate application details, informing the provider before campaigns, 3D Secure, clear product information, automatic tracking and a second payment provider. Racoun builds these safeguards into the stores it develops.
Talk to Racoun: we are based in Istanbul and work with brands across Türkiye. Message us on WhatsApp or email ekip@racoun.com.
