Customers often message several painters on WhatsApp at once, and the first good reply usually wins the job. This guide covers three habits that help small painting teams stand out.
- WhatsApp communication: use a business account with hours, service area and website link; keep short reply templates and personalise them; set an away message for evenings.
- Asking for the right photos: request a wide shot of each room, the ceiling, close-ups of cracks or damp and daylight images, using the same checklist as your website form.
- Taking your own job photos: always shoot a before image, repeat the exact angle afterwards, use daylight, remove clutter and never show personal details without permission.
- Using the photos: add them to the Google Business Profile, a website gallery, short videos and WhatsApp status updates.
- Reviews: ask for a genuine review right after handover, without offering rewards, and reply to every review politely.
Finally, give satisfied customers a card or QR code with your website and WhatsApp link so referrals reach you easily.
Talk to Racoun: we are based in Istanbul and work with brands across Türkiye. Message us on WhatsApp or email ekip@racoun.com.
