Data protection notice

This notice is provided under Article 10 of the Turkish Personal Data Protection Law No. 6698 (“KVKK”) and explains how your personal data is processed when you visit racoun.com or use our forms, our voice assistant or our other contact channels.

1. Data controller

Racoun (part of Pedante) — Atatürk Mah. Sait Cordan Sk. No:10, 34758 Ataşehir / Istanbul, Türkiye. E-mail: ekip@racoun.com · Phone/WhatsApp: +90 551 044 08 69

2. Personal data we process

Identity and contact: name, phone number, e-mail address, company name and website.
Request details: the service you are interested in, budget range, your message, and your preferred day, time and format for an introductory meeting.
Voice assistant data: the audio recording of your conversation with our voice assistant, its written transcript, an automatically generated summary, the date, time and duration of the call, and the page from which you started it.
Security data: one-way hashed IP address, browser and device information, form and system logs.
Cookie and analytics data: only with your consent (see our cookie policy).

Voice recordings are not used to identify or authenticate you (no voice biometrics). Please do not share special categories of data such as health, religion or political opinions during a voice call.

3. How we collect it

Through our quote and meeting forms, the voice assistant (via your browser microphone, only in calls you start), e-mail, phone and WhatsApp, and cookies — partly or fully by automated means.

4. Purposes

Understanding and answering your request, presenting suitable services and preparing quotes;
Scheduling an introductory meeting and contacting you back;
Running contract processes;
Measuring and improving the quality of the voice assistant and our team;
Information security and abuse prevention;
Complying with legal obligations and using records as evidence in potential disputes.

5. Legal grounds

Forms and contact requests: KVKK Art. 5/2, sub-paragraphs c (establishment of a contract), ç (legal obligation) and f (legitimate interest).
Audio recording of voice assistant calls and its processing by service providers abroad: your explicit consent under Art. 5/1 and Art. 9. Using the voice assistant is entirely optional and you are informed about the recording at the start of the call. If you do not wish to consent, you can reach us through our forms, e-mail or WhatsApp without any effect on our service.
Recording your request from the transcript and summary: Art. 5/2, sub-paragraphs c and f.
Cookies: your consent, except for strictly necessary cookies.

6. Transfers

We never sell your data or share it for marketing purposes. It is shared only as needed to provide the service:

In Türkiye: our hosting and e-mail providers; authorised public authorities where legally required.
Abroad: Dograh, which provides the voice assistant infrastructure, and OpenAI, the AI provider used to understand, voice and transcribe the conversation. Their servers may be located abroad (mainly in the USA). OpenAI does not use data sent via its API to train its models by default. This transfer is based on your explicit consent under KVKK Art. 9.
Analytics and advertising: providers such as Google and Meta, only with your consent.

7. Retention

Voice assistant audio recordings: up to 1 year from the call.
Transcripts, summaries and request records: up to 2 years after the request is closed, or for the statutory periods if a contract is signed.
Visit logs: up to 180 days.

After these periods the data is deleted, destroyed or anonymised. Our service providers may additionally retain data for short periods under their own policies to monitor abuse.

8. Your rights

Under KVKK Art. 11 you may learn whether your data is processed, request information, learn the purpose and whether it is used accordingly, know the third parties it is transferred to in Türkiye or abroad, request correction, deletion or destruction, request that these actions be notified to recipients, object to a result against you arising solely from automated analysis, and claim compensation for damages from unlawful processing. You may withdraw your consent at any time, in which case your voice recordings will be deleted.

9. How to apply

Send your request with information identifying you to ekip@racoun.com or in writing to the address above. To have a voice recording deleted, simply state the approximate date and time of the call. Requests are answered free of charge within 30 days at the latest. You may lodge a complaint with the Personal Data Protection Board if your request is rejected, the answer is insufficient or not given in time.

Last updated: 26 September 2026